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Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

We have done our best to list and answer all of your 'how', 'what', 'why' questions.

About the types of products but also about the ordering process and delivery. Facepaint, splitcakes, glitters, make-up, stencils, brushes, contact lenses, pro equipment. When do I use aqua-based facepaint? Which cleansing product do I need? When will my package arrive?

Do you still have a question? We're always happy to help. Do not hesitate to contact us.

Via e-mail: contact@facepaintshop.eu. We usually answer within 1 working day.

Need answers immediately? Call us at +31 (0)46 481 03 03.

Place the desired product in your shopping cart. In the top right corner you can find your shopping cart. Click here on "Check" whether you have placed the right products and the right amount in the shopping cart. Enter a discount code and / or use your Loyalty Points. Click on "Continue to checkout". Enter your delivery address here and choose the shipping method. Click on "next" Here you choose your payment method and you will be redirected to the page of your choice After the payment is successful, you will receive a confirmation of your order by e-mail As soon as the package is on the way, you will receive a new e-mail with PostNL's Track & Trace code.
You can find a product in different ways: - Enter the desired term in the search bar, by brand, product type or color for example "Kryolan Schmink Goud" - At the bottom of the homepage is a bar with all our suppliers / brands. Click on the desired brand. - Click on 'products' in the main menu. Now click on the desired product type.
What a pity! Do you still want to order the product? Then enter your e-mail address with the relevant product and you will receive an e-mail when the product is back in stock. Occasionally it is possible that a product does not return in our assortment but that it has not yet been removed from our webshop. You can always contact us to ask if the desired product is still coming in or not.
It is not possible to reserve a product. It is possible to put products on your wish list. This way you can quickly find them on your next visit on our webshop.

- All orders can be picked up for free at our store at Kapelweg 2, Born, the Netherlands.

- All our packages outside of the Netherlands will require a signature on delivery. 

- Track & Trace-code included. Insured up to € 500,-. 

 

ZONE

DELIVERY TIME

DELIVERY COSTS

FREE SHIPPING FROM
ZONE 1      

THE NETHERLANDS

 1 - 3 business days € 4,95 € 50,-
BELGIUM 2 - 4 business days € 6,99 € 75,-
GERMANY 2 - 4 business days € 6,99 € 75,-
FRANCE 3 - 5 business days € 13,- € 125,-
LUXEMBOURG 3 - 5 business days € 13,- € 125,-
DENMARK 3 - 5 business days € 13,- € 125,-
ITALY 3 - 5 business days € 13,- € 125,-
AUSTRIA 3 - 5 business days € 13,- € 125,-
SPAIN 3 - 5 business days € 13,- € 125,-
.....      
ZONE 2      
BULGARIA 3 - 7 business days € 18,50 € 175,-
ESTONIA 3 - 7 business days € 18,50 € 175,-
FINLAND 3 - 7 business days € 18,50 € 175,-
HUNGARY 3 - 7 business days € 18,50 € 175,-
IRELAND 3 - 7 business days € 18,50 € 175,-
LATVIA 3 - 7 business days € 18,50 € 175,-
LITHUANIA 3 - 7 business days € 18,50 € 175,-
POLAND 3 - 7 business days € 18,50 € 175,-
PORTUGAL 3 - 7 business days € 18,50 € 175,-
ROMANIA 3 - 7 business days € 18,50 € 175,-
SLOVENIA 3 - 7 business days € 18,50 € 175,-
SLOVAKIA 3 - 7 business days € 18,50 € 175,-
CZECH REPUBLIC 3 - 7 business days € 18,50 € 175,-
SWEDEN 3 - 6 business days € 18,50 € 175,-
UNITED KINGDOM 3 - 8 business days € 18,50 € 175,-
....      
ZONE 3      
ALBANIA 4 - 7 business days € 19,30 € 175,-
ANDORRA 4 - 7 business days € 19,30 € 175,-
BOSNIA-HERZEGOVINA 4 - 9 business days € 19,30 € 175,-
CANARY ISLANDS 5 - 8 business days € 19,30 € 175,-
CYPRUS 4 - 7 business days € 19,30 € 175,-
FAROE ISLAND 4 - 7 business days € 19,30 € 175,-
GIBRALTAR 4 - 7 business days € 19,30 € 175,-
GREECE 4 - 7 business days € 19,30 € 175,-
GREENLAND 4 - 8 business days € 19,30 € 175,-
ICELAND 4 - 7 business days € 19,30 € 175,-
CHANNEL ISLANDS 6 - 9 business days € 19,30 € 175,-
CROATIA 8 - 10 business days € 19,30 € 175,-
LIECHTENSTEIN 8 - 15 business days € 19,30 € 175,-
MACEDONIA 7 - 9 business days € 19,30 € 175,-
MALTA 5 - 7 business days € 19,30 € 175,-
MOLDOVA 10 - 12 business days € 19,30 € 175,-
MONTENEGRO 7 - 10 business days € 19,30 € 175,-
NORWAY 4 - 5 business days € 19,30 € 175,-
UKRAINE 10 - 12 business days € 19,30 € 175,-
SAN MARINO 5 - 7 business days € 19,30 € 175,-
SERBIA 5 - 9 business days € 19,30 € 175,-
TURKEY 8 - 10 business days € 19,30 € 175,-
VATICAN CITY 5 - 7 business days € 19,30 € 175,-
BELARUS RUSSIA 10 - 12 business days € 19,30 € 175,-
SWITZERLAND 3 - 5 business days € 19,30 € 175,-
....      
REST OF THE WORLD 7 - 20 business days € 29,99 € 200,-
....      

Important! Products of the brand Kryolan cannot be delivered outside of the Netherlands.

- All orders can be picked up for free at our store at Kapelweg 2, Born, the Netherlands.

- All our packages outside of the Netherlands will require a signature on delivery. 

- Track & Trace-code included. Insured up to € 500,-. 

 

ZONE

DELIVERY TIME

DELIVERY COSTS

FREE SHIPPING FROM
ZONE 1      

THE NETHERLANDS

 1 - 3 business days € 4,95 € 50,-
BELGIUM 2 - 4 business days € 6,99 € 75,-
GERMANY 2 - 4 business days € 6,99 € 75,-
FRANCE 3 - 5 business days € 13,- € 125,-
LUXEMBOURG 3 - 5 business days € 13,- € 125,-
DENMARK 3 - 5 business days € 13,- € 125,-
ITALY 3 - 5 business days € 13,- € 125,-
AUSTRIA 3 - 5 business days € 13,- € 125,-
SPAIN 3 - 5 business days € 13,- € 125,-
.....      
ZONE 2      
BULGARIA 3 - 7 business days € 18,50 € 175,-
ESTONIA 3 - 7 business days € 18,50 € 175,-
FINLAND 3 - 7 business days € 18,50 € 175,-
HUNGARY 3 - 7 business days € 18,50 € 175,-
IRELAND 5 - 10 business days € 18,50 € 175,-
LATVIA 3 - 7 business days € 18,50 € 175,-
LITHUANIA 3 - 7 business days € 18,50 € 175,-
POLAND 3 - 7 business days € 18,50 € 175,-
PORTUGAL 5 - 9 business days € 18,50 € 175,-
ROMANIA 3 - 7 business days € 18,50 € 175,-
SLOVENIA 3 - 7 business days € 18,50 € 175,-
SLOVAKIA 3 - 7 business days € 18,50 € 175,-
CZECH REPUBLIC 3 - 7 business days € 18,50 € 175,-
SWEDEN
 3 - 6 business days € 18,50 € 175,-
UNITED KINGDOM 3 - 8 business days € 18,50
 € 175,-
....      
ZONE 3      
ALBANIA 4 - 7 business days € 19,30 € 175,-
ANDORRA 4 - 7 business days € 19,30 € 175,-
BOSNIA-HERZEGOVINA 4 - 9 business days € 19,30 € 175,-
CANARY ISLANDS 5 - 8 business days € 19,30 € 175,-
CYPRUS 4 - 7 business days € 19,30 € 175,-
FAROE ISLAND 4 - 7 business days € 19,30 € 175,-
GIBRALTAR 4 - 7 business days € 19,30 € 175,-
GREECE 8 - 12 business days € 19,30 € 175,-
GREENLAND 4 - 8 business days € 19,30 € 175,-
ICELAND 4 - 7 business days € 19,30 € 175,-
CHANNEL ISLANDS 6 - 9 business days € 19,30 € 175,-
CROATIA 8 - 10 business days € 19,30 € 175,-
LIECHTENSTEIN 8 - 15 business days € 19,30 € 175,-
MACEDONIA 7 - 9 business days € 19,30 € 175,-
MALTA 5 - 7 business days € 19,30 € 175,-
MOLDOVA 10 - 12 business days € 19,30 € 175,-
MONTENEGRO 7 - 10 business days € 19,30 € 175,-
NORWAY 4 - 5 business days € 19,30 € 175,-
UKRAINE 10 - 12 business days € 19,30 € 175,-
SAN MARINO 5 - 7 business days € 19,30 € 175,-
SERBIA 5 - 9 business days € 19,30 € 175,-
TURKEY 8 - 10 business days € 19,30 € 175,-
VATICAN CITY 5 - 7 business days € 19,30 € 175,-
BELARUS RUSSIA 10 - 12 business days € 19,30 € 175,-
SWITZERLAND 3 - 5 business days € 19,30 € 175,-
....      
REST OF THE WORLD 7 - 20 business days € 29,99 € 200,-
....      

Important! Products of the brand Kryolan cannot be delivered outside of the Netherlands.

Changing or canceling an order is only possible by phone.
We do not offer a gift wrapping service. It is possible to choose a different delivery address than the billing address. P.s .: we offer gift vouchers. These can be sent digitally.
Yes! We use 'Loyalty Points'. For every € 10 you spend in our webshop, you receive 1 Loyalty Point. With these Loyalty Points you can save for a discount on your next purchase. 1 Loyalty Point = € 0.20 discount on your total amount. Go to "my account"> "my loyalty points" to view the current status of your points. These points are valid for 365 days. It's only possible to receive Loyalty Points if you are logged in. You will not receive Loyalty Points if you are shopping as a guest.
We do not offer this option.

- All orders can be picked up for free at our store at Kapelweg 2, Born, the Netherlands.

- All our packages outside of the Netherlands will require a signature on delivery. 

- Track & Trace-code included. Insured up to € 500,-. 

 

ZONE

DELIVERY TIME

DELIVERY COSTS

FREE SHIPPING FROM
ZONE 1      

THE NETHERLANDS

 1 - 3 business days € 4,95 € 50,-
BELGIUM 2 - 4 business days € 7,50 € 75,-
GERMANY 2 - 4 business days € 7,50 € 75,-
FRANCE 3 - 5 business days € 13,- € 125,-
LUXEMBOURG 3 - 5 business days € 13,- € 125,-
DENMARK 3 - 5 business days € 13,- € 125,-
ITALY 3 - 5 business days € 13,- € 125,-
AUSTRIA 3 - 5 business days € 13,- € 125,-
SPAIN 3 - 5 business days € 13,- € 125,-
.....      
ZONE 2      
BULGARIA 3 - 7 business days € 18,50 € 175,-
ESTONIA 3 - 7 business days € 18,50 € 175,-
FINLAND 3 - 7 business days € 18,50 € 175,-
HUNGARY 3 - 7 business days € 18,50 € 175,-
IRELAND 5 - 10 business days € 18,50 € 175,-
LATVIA 3 - 7 business days € 18,50 € 175,-
LITHUANIA 3 - 7 business days € 18,50 € 175,-
POLAND 3 - 7 business days € 18,50 € 175,-
PORTUGAL 5 - 9 business days € 18,50 € 175,-
ROMANIA 3 - 7 business days € 18,50 € 175,-
SLOVENIA 3 - 7 business days € 18,50 € 175,-
SLOVAKIA 3 - 7 business days € 18,50 € 175,-
CZECH REPUBLIC 3 - 7 business days € 18,50 € 175,-
SWEDEN 3 - 6 business days € 18,50 € 175,-
UNITED KINGDOM 3 - 8 business days € 18,50 € 175,-
....      
ZONE 3      
ALBANIA 4 - 7 business days € 19,30 € 175,-
ANDORRA 4 - 7 business days € 19,30 € 175,-
BOSNIA-HERZEGOVINA 4 - 9 business days € 19,30 € 175,-
CANARY ISLANDS 5 - 8 business days € 19,30 € 175,-
CYPRUS 4 - 7 business days € 19,30 € 175,-
FAROE ISLAND 4 - 7 business days € 19,30 € 175,-
GIBRALTAR 4 - 7 business days € 19,30 € 175,-
GREECE 8 - 12 business days € 19,30 € 175,-
GREENLAND 4 - 8 business days € 19,30 € 175,-
ICELAND 4 - 7 business days € 19,30 € 175,-
CHANNEL ISLANDS 6 - 9 business days € 19,30 € 175,-
CROATIA 8 - 10 business days € 19,30 € 175,-
LIECHTENSTEIN 8 - 15 business days € 19,30 € 175,-
MACEDONIA 7 - 9 business days € 19,30 € 175,-
MALTA 5 - 7 business days € 19,30 € 175,-
MOLDOVA 10 - 12 business days € 19,30 € 175,-
MONTENEGRO 7 - 10 business days € 19,30 € 175,-
NORWAY 4 - 5 business days € 19,30 € 175,-
UKRAINE 10 - 12 business days € 19,30 € 175,-
SAN MARINO 5 - 7 business days € 19,30 € 175,-
SERBIA 5 - 9 business days € 19,30 € 175,-
TURKEY 8 - 10 business days € 19,30 € 175,-
VATICAN CITY 5 - 7 business days € 19,30 € 175,-
BELARUS RUSSIA 10 - 12 business days € 19,30 € 175,-
SWITZERLAND 3 - 5 business days € 19,30 € 175,-
....      
REST OF THE WORLD 7 - 20 business days € 29,99 € 200,-
....      

Important! Products of the brand Kryolan cannot be delivered outside of the Netherlands.

All packages are sent with a PostNL Track & Trace code. You will receive an e-mail with a link where the package can be followed. Didn't receive an e-mail? Check the spam box. Not in the spam? Have you entered a valid e-mail address? Please contact us if you haven't received anything.
No. We do not offer this option for countries other than the Netherlands.
No. We do not offer this option.
We do our best to prepare your order as quickly as possible. During busy times, this can take a little longer than you normally expect from us.
It is important to take photographs of the damaged box, contents and/or other packaging material as proof. Contact us as soon as possible and keep your order number at hand.
With great care. We all want the packages to arrive at their destination in their entirety, right? ;) In addition, we recycle all our packaging materials, better for the environment.
The short answer is: yes. Do you want to know more about how we do this? Then contact us.

Is the product / package still undamaged? Return the product to us in original packaging. Indicate the reason for return, order number, name and address. Make sure you always receive a proof of shipment. If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in the original condition and packaging will be returned to the Facepaintshop. To use this right you can contact us via contact@facepaintshop.eu. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. The shipping costs are the responsibility of the buyer. Pay attention! Save the shipping receipt until we have processed the return. 


Click here to download

 

The product must be returned to the Facepaintshop with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us via contact@facepaintshop.eu. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. The shipping costs are the responsibility of the buyer.
The product must be returned to the Facepaintshop with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us via contact@facepaintshop.eu. Let us know what the reason is for return and why you want to exchange. This way we can help you make the best choice of a new product. The new product will be sent to you as soon as possible.
Payment is possible via iDeal, MisterCash, MasterCard, SofortBanking, PayPal, Bank transfer or cash or PIN when visiting our store in Born. We use an SSL connection for online payments. This means that all personal data that you have entrusted to us is encrypted. Because of this, others can never see your information.
I would like to redeem my Promo-code / Gift Card. Pay attention! A discount code must be entered in the "enter discount code" field. A gift voucher code must be entered in the "add gift voucher" field.
Sorry to hear that! Please contact us via e-mail: contact@facepaintshop.eu Pay attention! A discount code must be entered in the "enter discount code" field. A gift voucher code must be entered in the "add gift voucher" field.
Unfortunately, we can't change this after you've placed/payed for an order. This has to do with our order- and paymentsystem. Contact us to cancel the whole order and place a new order WITH the code.
Yes! Just fill in the voucher code at the check-out in the order process.
Grease facepaint is also called theater facepaint. This kind of paint is often used when working in studio/theater with warm lamps or in extreme weather. The beauty of grease facepaint is that it is beautiful to blur, making characters with grease makeup is ideal because you can continue to edit and fade until you powder it off. With powder you fix the grease makeup and it will stay on perfectly.
There are 2 types of aqua facepaint:
- Glycerine base eg Kryolan.
Ideal for sponge work, nicely blending into each other
- Wax base eg Global or Diamond FX.
High pigments that are perfect for detailed line work with a brush.
This facepaint is waterproof, and yes, you can even go swimming. Perfect for those times when it’s raining cats & dogs again. Also the best kind of facepaint to use on prostetics.
Do you give advice, classes, workshops?
Yes, we comply with the rules of the Cosmetics Regulation and the Commodities Act Decree on Cosmetic Products.
We have a number of brands in our range that produce vegan products. However, it can vary per product (group) if it is (possible to produce it) vegan. Contact us by phone if you want to know about a specific product.
Yes, all our products are NOT tested on animals.
Yes, we're always happy to help. For this you can best contact us by phone or visit our store.
The FDA and the EU both have never ending and ever changing laws as they pertain to labeling agreements and cosmetic guidelines. Because of this, face paints that contain neon pigments are still being officially third party tested by FDA and EU they are considered "use at your own risk" pigments. The main problem facing the neons is that they are very expensive to 3rd party test and until that time they can not be officially labeled as 100% in compliance. The FDA does not approve paint, they only ban pigments. UV neon pigments are not banned at this time, they are only untested. So to properly label our products we have to list that they are not 100% in accordance with International cosmetic regulations. All UV cosmetic approved colors by Kryolan are tested and approved. Sensitive skin? Then we recommend Kryolan face paint.
You get a beautiful result very quickly. The colors will directly blend in. Handy to use when making flowers and curls.
The basis of the facepaint is the biggest difference: water base or alchohol base. For what will you use it? Make your choice based on that.
A latex sponge is for make-up or grease paint.
A foam sponge is used for aquaschmink / makeup on water base.
The shape depends on personal preference or the design.
- Eyelashes: only glue them with eyelash glue. - Small stones and applications: hydromastix or pro’s aid. - larger aplications, noses, ... with mastix (not for children or sensitive skin) or pro's aid The advantage of pro's aid is that it is an elastic adhesive that is ideal for people with sensitive skin and removable with make up remover or oil.
All facepaints with a different basis ask for a different remover. Depending on which facepaint you use, you choose your remover. - Dissolve aquaschmink thoroughly and loosen from the skin before washing with water - Grease can be removed with grease. - Remove adhesive with a dissolver.
Absolutely not. This can have very bad consequences for your eyes.
With great care. We all want the packages to arrive at their destination in their entirety, right? ;) In addition, we recycle all our packaging materials, better for the environment.
DA drogisterij & parfumerie America-van Sloun VOF Kapelweg 2, 6121 JB, Born, Nederland E-mail: contact@facepaintshop.eu Telefoon: +31 (0)46 481 03 03 Rekeningnummer: NL37 RABO 0108 3819 51 BIC: RABONL2U K.v.K. nr.: 14072468 BTW nr.: NL810399611B01
Onze webshop is 24/7 geopend. Onze fysieke winkel (Kapelweg 2, Born, Nederland) is 6 dagen per week geopend. In onze winkel hebben we een nóg grotere voorraad. Reis je speciaal naar onze winkel voor een specifiek product? Dan raden we je aan om vantevoren te informeren naar de voorraad. Maandag van 10:00 tot 18:00 Dinsdag van 9.00 tot 18.00 Woensdag van 9:00 tot 18:00 Donderdag van 9.00 tot 18:00 Vrijdag van 9.00 tot 18:00 Zaterdag van 9.00 tot 17:00
We often receive these kinds of questions. If you have an original and nice idea, we will be happy to discuss it with you. Contact us by telephone.
In the upper right corner of the website, click on the icon of the person. Here you can choose "create account". The advantage of an account is that you can create wishlists. We are aware of the new GDPR-law. Your personal data is securely encrypted and not provided to third parties.
Go to "My Account" via the button in the upper right corner. Now click on "Account Details" in the menu on the left. Here you can change your first name, last name, possibly VAT number, e-mail address and / or password.
Go to "My Account" via the button in the upper right corner. Now click on "newsletters" in the menu on the left. Here you check or uncheck the option.
It is possible that our e-mail(s) have ended up in your spam box. We advise you to check your spam filter settings and adjust them if necessary. If you can not figure it out, please contact us, we are happy to help you.
This can have a number of causes. - Delete your cookies. - Restart your browser and / or refresh the page. - Is your computer / laptop up-to-date? We recommend that you always use the latest version of your computer system. Are you still encountering problems on our website? Send us an email. It helps to take and send screenshots so that we can solve the problem quickly. What have you done so far to try to solve the problem? With which application system do you work and in which version of which browser? This way we can solve the problem the quickest.
Once the return has been approved and processed, the payment will be refunded within 14 days to the account/bank number you paid with.
When completing your order, enter your company's VAT number. Our system checks the validity of the relevant number. With a valid, foreign VAT number, the VAT is automatically deducted from the total amount. The VAT cannot be refunded afterwars, so pay attention.

A webshop like this requires an expert team. Who works behind the scenes at the Facepaintshop?

- Dunja

 


- Maurice

 

- Monique

 

 

 

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